Frequently Asked Questions
*Please allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled on the next business day. We are open Monday through Friday 8:30am to 5:30pm PST. If you need to reach us outside of our business hours then please email us and we’ll respond to you the next business day.*
Why are there multiple charges on my account?
When you placed your order through OriginalCHUCK.com, a pre-authorization took place. What this means, is the merchant sends a request to your bank to make sure the account is open and funds are available. As soon as your order has shipped we then charged your card for the amount that was pre-authorized (unless there was further communication between us). Pre-authorizations generally fall off within 3-5 business days but some banks show the pre-authorization for up to 30 days depending on their policy.
When will my order ship?
All orders are shipped within 1-2 business days. Note: Orders may take 24 hours to process before shipment, regardless of the shipping method selected. ORIGINAL CHUCK® ships orders Monday through Friday. Orders placed on Saturday and Sunday will resume processing and shipping on Monday. Example: An order placed on Tuesday with overnight shipping may not ship until Wednesday (due to processing) which will be delivered next day; Thursday.
Why haven’t I received my email confirmation?
There are usually two reasons why you are not receiving email confirmations. 1. You may have an outdated email address on file/typed in your email address incorrectly. 2. You may have a spam blocker filtering out emails from our system. Make sure to keep your user information current by updating your email address. Also, try turning off any spam blockers that may be preventing our messages from getting to you. If you are unable to adjust your email address, email us directly at email@example.com and we’ll make sure you get a copy of your email confirmation.
ORIGINAL CHUCK® maintains a direct return policy for any items purchased on our website, within 14 days of original purchase. Items must be unused and unworn, with the original hangtags still attached, in the same perfect condition in which you received your ORIGINAL CHUCK® goods. Requests for a Return Authorization Number must be sent to firstname.lastname@example.org and include your order number, name of purchasing part, reason for return and the type of return desired (return or exchange). If the item is defective, we will cover all return freight.
Has my order shipped?
Once your order is ready to leave our warehouse, an email confirmation will be sent with your tracking number.
How do I track my order?
Once your email confirmation has been sent to you, you can copy your tracking number and enter it into the carrier’s website (USPS).
My order never arrived. Lost or stolen shipments.
ORIGINAL CHUCK® is not responsible for lost or stolen shipments, therefore we cannot be held responsible. A claim will need to be filed with USPS. Once your claim has been filed, please contact us directly at email@example.com with information regarding your situation and your claim number. From here, we will work with you on getting your issue resolved.
Where are Original CHUCK products made?
ORIGINAL CHUCK® products are made in China and Bangladesh. We also release exclusive collections that are made in the USA.
I live in another country, can you ship here?
Domestic (USA orders)
Please allow average 1-3 business days for order processing. Once shipped, transit time averages 2-5 days.
$10 flat rate under $49.99.
Please allow average 1-3 business days for order processing. Once shipped, transit time averages 7-10 days. Orders ship from the US: VAT, duties, taxes (if any) are not included in international shipments. All applicable custom fees, taxes and duties are the sole responsibility of the customer. For more information on customs and duties charges, please contact your local customs office
I have an exchange, but I don’t see anything I like and do not qualify for a refund, can I get store credit?
See our return policy.
You’re all out of X! When are you going to make more?
We make our product in highly limited quantities. That means once something sells out, we never make it again.
I like this specific item at Zumiez/Tilly’s/PacSun but don’t see it on your website. Can I order it?
Awesome! We do many exclusive items for our friends at Zumiez/Tilly’s/Pacsun. If the item you are referring to is an exclusive style for that retailer, it will not be available on OriginalCHUCK.com. If you are referring to a different item that we may be sold out of, please email us a photo of that product directly at firstname.lastname@example.org and we’d be happy to look and see if it is available for you.
What type of payment methods do you accept?
Visa, MasterCard and AMEX
Where is ORIGINAL CHUCK® located?
We are located in Los Angeles, CA.
Do you have any discount codes available?
Sign up for our newsletter to be a member and stay updated on all promotions and discounts! Also, keep an eye out on our social media sites! All discount codes and promotions will be announced through Twitter, Instagram or Facebook. @OriginalCHUCK
How can I get in contact with someone at Original CHUCK?
You can email us directly at email@example.com and we will respond to your inquiry within 24 hours, or contact us through live chat during operating business hours.